About us

For over 13 years, our team of specialist caseworkers have fought for people trying to navigate the maze of NHS Continuing Healthcare (CHC) funding. We have won over £8million in restitution for our clients, with a success rate of over 70% in cases brought to appeal.

We’re proud that, in addition to our paid-for casework, we provide free honest and ethical advice and information to hundreds of patients and families every week.

Continuing Healthcare is a really complex area. That’s why our expert team of advisors and caseworkers are all highly trained professionals who work solely in this area. With Beacon you will receive exceptional customer service, because we care. Our clients report a 96% satisfaction rate between ‘Good’ and ‘Excellent’, including cases where a client’s appeal was unsuccessful.

We are the chosen supplier for England’s first independent NHS Continuing Healthcare Information and Advice Service, commissioned by the NHS England themselves. This funding means that we can provide free advice to hundreds of people every month. Rest assured that we remain staunchly independent.

Read what clients say about us here, and on Trustpilot.

How we work

At Beacon four guiding values shape everything we do.

Ethical

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity to improve services for older people.

Expert

We pride ourselves on being recognised as leading independent experts in CHC. We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Personal

By listening carefully to you and the people who really know about your care needs, we provide excellent advice and powerful advocacy tailored to your unique situation.

Compassionate

Our callers and clients can be under immense stress, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Our history

Beacon evolved from a service offered by Age UK Oxfordshire. In 2014 we became a UK-wide social enterprise, with our profits donated to charity for older peoples’ services.

We are the only continuing healthcare support service that is endorsed by Age UK, Parkinson’s UK, the Spinal Injuries Association and EAC FirstStop.

Your Privacy

Beacon understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described in our policies, and in a way that is consistent with our obligations and your rights under the law.

For full information about how Beacon stores and processes your data, please read our General Privacy Notice.

If you would like to see our Web Privacy Policy, which includes information about use of Cookies, please click here.

Due to a huge rise in demand for our free helpline, we have a backlog of enquiries. We are getting back to everyone as quickly as we can, but our response time for free advice is currently up to one week.

We are deeply sorry for this delay.

You can access free and comprehensive written information about the CHC process NOW, by registering here