Work for us

We are currently recruiting for an Information Officer to join our Information and Advice Service team. See below for job description, person specification, application form and closing date.

For further information please contact us at

Information Officer – closing date for applications 9am Monday 8 February

Hours: 20-25 hours p/w (flexible)
Salary: £11.00 per hour plus performance-related bonus and excellent benefits package
Contract Type: Permanent
Location: Negotiable depending on location – either office based or home based with periodic travel to Head Office in Oxfordshire

We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise on an NHS-funded advice project now in its sixth year. The core function of this role is to be the public-facing first point of contact for callers to the advice service, offering tier one information and supporting the tier two specialist advice team. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing information, advice or administration role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.

The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. The nature of this role demands complete confidentiality and flexibility with regard to the needs of the business and its clients. This is a salaried role and some unsocial hours may be expected.

Download the Information Officer job description and person specification..

Download part 1 of the application pack.

Download part 2 of the application pack.