How We Can Help

At Beacon we provide free expert advice and affordable representation for families who are struggling to navigate the maze of NHS Continuing Healthcare.

Whether you need a quick answer to a simple question, or are seeking an expert to manage your case from start to finish, Beacon can help.

We have already helped thousands of people to navigate the changes to Continuing Healthcare during and after the COVID emergency. We are here and ready to help you.

Free helpline and toolkit

Since 2014, we have provided the Free Information and Advice Service in England, on behalf of NHS England. Call us today, or register to receive our free comprehensive guide to NHS Continuing Healthcare.


We offer a full range of affordable specialist advocacy and casework services designed to provide you with as much or as little support and advice as you need at any stage of your assessment, appeal or review.

We are friendly, expert, and work hard to keep you informed and involved at every step of the way.

Our approach is completely tailored to your particular case, but tend to be based around one or more of the following four services:

  • Assessment Support¬† – expert help to prepare for your assessment, and an expert advocate there at your meeting.
  • Expert Analysis – thorough scrutiny of your assessment and decision, and advice on your chance of a successful appeal.
  • Full Appeal Management – a complete expert case management service if you wish to appeal a decision.
  • Complaints Service – handling of a formal complaint about NHS Continuing Healthcare on your behalf.

Our prices

As a social enterprise we are not run for profit – we donate any excess to charity – but we have to cover our costs. We have a clear pricing structure, and our fees are a fraction of the cost of other firms.

You’ll find more information about prices on the pages about each of our services, and for a typical cost comparison, take a look at this page about our fees.