FREE Information and Advice on NHS Continuing Healthcare

Free advice

Contact our Information and Advice Service for up to 90 minutes of free advice from our trained staff.

Our expert advisers can answer your questions on any aspect of NHS Continuing Healthcare in England. We have helped thousands of people to understand the eligibility criteria, navigate the assessment process, understand the Decision Support Tool and your assessment, review a decision, or begin an appeal. We can also talk to you about funding policies and issues in your area.

We can provide information and advice on how NHS Continuing Healthcare has been affected by the coronavirus emergency. In fact, you might find your question is answered in our COVID-19 pages

Contact our free NHS Continuing Healthcare Information and Advice Service on:

0345 548 0300

Please call and leave a voicemail with your name and phone number, and we will ring you back.

Alternatively, complete our Contact Form, and we’ll get back to you via email or phone. The currently waiting time is three working days. 

Please note: this service is funded by NHS England, and is available for people whose CHC assessment or appeal is managed by Clinical Commissioning Groups (or a third party) in England.

Free toolkit

Our free Navigational Toolkit is written by our expert caseworkers and is an essential reference for anyone navigating NHS Continuing Healthcare. It explains the system in detail, how to navigate each stage, and the pitfalls to look out for.

Please note that, during the coronavirus emergency, the toolkit should be used in conjunction with our notes on the temporary changes to CHC enacted by the Coronavirus Act 2020.

To download the Toolkit, or request a copy by post, enter your details on the right-hand side of this page and click ‘Register’. You’ll be automatically directed to a webpage with links to download the documents. 

The Toolkit contains four documents:

  • How We Can Help
  • Guide to Continuing Healthcare Assessments
  • Guide to Continuing Healthcare Appeals
  • Continuing Healthcare Legal Background


  • I found your toolkit to be outstanding. I followed it throughout, including challenging decisions and referring to the National framework guidelines. We were successful. Your help has been life changing for my brother and his family.
  • Very professional, friendly and knowledgeable. I would have found the whole NHS Assessment process overwhelming. They helped not just with how I should write my appeal but gave me the confidence to do it.
  • They explained what was expected, what was needed for a successful application/how to phrase it. Our application was successful and Beacon gave us much needed confidence as we went through the process.
  • I cannot recommend this service enough. You can have 90 minutes of advice free of charge immediately. This is crucial when you are trying to find out what your rights are and how you can start the whole CHC process.

Our commitment to you

The Information and Advice Service and Toolkit are funded by NHS England, but our expert advice is proudly independent.

At Beacon we also provide paid-for casework services, but this is kept entirely separate from the free advice service. When you call, we will not try to sell you anything and we will only refer you to information about our paid-for services if you ask us to.