Give feedback

At Beacon we strive to provide an excellent service to our callers and clients in line with our values of being ethical, expert, personal and compassionate.

We appreciate your feedback, which we share among the team.

We take all complaints seriously. If something goes wrong, we like to know so we can make every effort to ensure that it never happens again.

We aim to:

  • deal fairly and promptly with all complaints
  • try to resolve complaints straight away, where possible
  • respond to the complainant, in writing, once our investigations are complete
  • keep complainants informed of our progress in writing

If you wish to leave feedback or make a complaint, please email us.


Due to a huge rise in demand for our free helpline, we have a backlog of enquiries. We are getting back to everyone as quickly as we can, but our response time for free advice is currently up to one week.

We are deeply sorry for this delay.

You can access free and comprehensive written information about the CHC process NOW, by registering here